The Maintenance Service
The Maintenance Team is responsible for operating the day to day service. They deal with:
- Managing day to day re-active, urgent and emergency repairs
- Managing relationships with contractors who provide their services to WGHC
- Planning cyclical maintenance programmes
- Planning component replacement programmes (new kitchens, bathrooms, boilers etc.)
- Void Property Inspections
- Bi-Annual Asset Management Visits
Tenancy Services
The Housing Management Team are responsible for day to day tenancy management. They deal with:
- Allocating Properties
- Rent Collection
- Assistance with Benefits advice
- Arrears Management, including re-charges
- Repairs Reporting
- Permissions for alterations or additions to our housing stock, gardens, sheds and driveways etc.
- Estate Management
- Neighbour Disputes / incidents of anti-social behaviour
- Tenant Participation
- Taking repair requests from tenants
- General Tenancy Queries
- Assisting older or vulnerable tenants
- Helping tenants and members of the public with housing options advice, makes referrals on behalf of tenants to various support agencies and works with tenants in their homes to promote tenancy sustainment
Welfare Rights Advisor
WGHC can assist you with welfare rights advice. Tracey Smith our Housing Officer will be pleased to assist you, or, if necessary, onward refer you to other agencies that might be more appropriate. The relationship between the tenant and the Advisor is completely independent and confidential.
Dolly Parton’s Imagination Library
Our Book Gifting Programme
Dolly Parton’s Imagination Library is a book gifting programme devoted to inspiring a love of reading in the hearts of children everywhere. Each month, enrolled children from birth to age five, receive a high quality, age appropriate book in the post, free of charge. For further details, click here.