The Scottish Housing Regulator expects WGHC to be open and transparent, to publish relevant performance information, and to provide tenants with easy and effective ways to provide feedback and raise concerns.
Specifically, they expect WGHC to make the following information available to tenants:
- the Annual Assurance Statement;
- the Engagement Plan;
- the report on its performance (SHR Landlord Report); and,
- information on raising serious concerns with the SHR, including their leaflet.
- How the Scottish Housing Regulator Regulates – a guide for Tenants.
The Scottish Housing Regulator recently looked at registered social landlords’ websites to find out what information they make available digitally for tenants. They recognise landlords will also use direct communications with tenants to supplement information that is published on their websites.
They found that virtually all landlords’ websites provide information about their own complaints process. Most also share a link to their current Annual Assurance Statement and Engagement Plan on our website. A lower proportion – just over two-fifths – share information about our reports on individual landlord performance (our landlord report).
Alongside being able to access landlord performance information, The Scottish Housing Regulator want it to be easy for tenants to be able to find out about them and what they do. Landlords’ websites can play an important role in this by providing information and signposting to the SHR website.
The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’.
A significant performance failure is defined by the SHR as something that a landlord does or fails to do that puts the interests of its tenants at risk, and which the landlord has not resolved. This is something that is a systematic problem that does, or could, affect all of a landlord’s tenants. You can ask us for more information about significant performance failures. To find out more from the SHR website click here or you can phone them on 0141 242 5642.
To download a fact sheet about making a complaint about a regulated body click here.
To download an information leaflet on Reporting a Significant Performance Failure click here.
The information leaflet also includes a form you can use to report a Significant Performance Failure.